Privacy Policy

Effective date: February 13, 2026

This Privacy Policy explains how Barqpost and its affiliates ("we", "us", or "our") collect, use, disclose, and protect personal information when you use our website, services, and applications (collectively, the "Services"). By accessing or using our Services you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

We collect information you provide directly to us, such as your name, email address, phone number, shipping and billing addresses, payment details (processed by our payment providers), account credentials, and any other information you choose to submit (for example, support requests or messages).

1.2 Information We Collect Automatically

When you use the Services, we automatically collect certain information about your device and usage, including IP address, browser type, operating system, device identifiers, pages visited, referral URLs, and timestamps. We use cookies and similar technologies to collect this information — see our Cookie Policy for details.

1.3 Information from Third Parties

We may receive information about you from third parties (for example, shipping partners, identity verification providers, analytics providers, and social networks) and combine it with information we collect.

2. How We Use Information

We use the information we collect to:

  • Provide, maintain and improve the Services;
  • Process orders, shipments, returns, and refunds;
  • Process payments via third-party payment processors;
  • Communicate with you about orders, account activity, promotions, and updates;
  • Prevent fraud and abuse, and enhance the security of our Services;
  • Comply with legal obligations and resolve disputes; and
  • Perform analytics and generate aggregated, anonymized statistics.

3. Legal Bases for Processing (EEA/GDPR)

If you are located in the European Economic Area (EEA), we rely on various legal bases to process your personal data, including: your consent (where required), the performance of a contract (e.g., fulfilling an order), compliance with legal obligations, and our legitimate interests (such as fraud prevention and improving our Services). Where we rely on consent, you may withdraw it at any time.

4. Sharing and Disclosure

We may share personal data with service providers and partners who perform services on our behalf, including payment processors, shipping partners, analytics providers, customer support platforms, and marketing services. We require those providers to process data only on our instructions and to maintain appropriate safeguards.

We may also disclose information if required by law, to respond to legal process, to protect rights and property, or in connection with a merger, acquisition, or sale of assets (with notice to affected users where required by law).

5. Cookies and Tracking

We use cookies, web beacons, and similar technologies to operate and improve the Services. For more detail about the cookies we use and how to control them, please see our Cookie Policy.

6. Data Retention

We retain personal data as long as necessary to provide the Services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and the purposes for which it was collected.

7. International Transfers

Personal data may be transferred to, stored, and processed in countries other than the country in which you reside, including the United States. When we transfer personal data across borders we implement appropriate safeguards required by applicable law (e.g., standard contractual clauses) where necessary.

8. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, delete, restrict or object to processing, port data, and lodge a complaint with a supervisory authority. To exercise your rights, please contact us at the address below. We may require verification of your identity before fulfilling requests.

9. Security

We use reasonable technical and organizational measures to protect personal data against unauthorized access, disclosure, alteration, and destruction. However, no security measure is perfect and we cannot guarantee absolute security.

10. Children

Our Services are not directed to children under 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected such information without parental consent, we will take steps to delete it.

11. Contact

If you have questions, requests, or complaints about this Privacy Policy or our data practices, contact us at: info@barqpost.nl.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new "Effective date". Significant changes will be communicated by other means as required by law.