Refund & Claims Policy

Effective date: February 13, 2026

This Refund & Claims Policy describes how refunds, credits, and claims for lost or damaged shipments are handled by Barqpost. Specific remedies may vary depending on the service purchased, the carrier used, and any applicable third-party terms.

1. When Refunds are Available

Refunds or credits may be issued when: (a) an order is cancelled before shipment and the payment processor permits a refund; (b) we fail to provide the purchased service; or (c) as otherwise required under applicable law or service guarantees.

2. Lost or Damaged Shipments

If a shipment is lost, damaged, or stolen, you must notify us promptly and provide required documentation (tracking number, photos of damage, proof of value, and original receipts as available). Time limits for filing claims vary by carrier; do not delay filing.

3. Claims Process

  1. Contact our support team within the time frame specified for the service.
  2. Provide the shipment reference, details of loss or damage, and supporting documents.
  3. We will acknowledge receipt of the claim and coordinate with the carrier or insurer.
  4. Claims investigation timelines depend on the carrier and insurance providers.

4. Limitations and Exceptions

Claims may be limited or denied for items that are prohibited, inadequately packaged, or not declared correctly. Certain high-value, fragile, or perishable items may require additional insurance or special handling; without proper insurance, the recoverable amount may be limited.

5. Resolution

If a valid claim is approved, we will provide a refund, credit, or reimbursement as appropriate and in accordance with the carrier or insurer’s policies and applicable laws. Any refunds for payments processed via third-party payment providers will be processed through those providers and may take several business days to appear in your account.

6. Contact

To start a claim or ask questions about refunds, contact our support team atinfo@barqpost.nl with your shipment reference and details.

Disclaimer

This policy is a general template. Actual refund and claims handling is subject to the terms of the carrier, insurer, and applicable law. Consult legal counsel or your carrier agreements for precise obligations.